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News Item - 09 06 15

Tim Hortons coffee denial prompts
N.S. human rights appeal

Disabled man on motorized scooter used
to use drive-thru, but no more

CBC News   Cbc logo

Dave Matthews says he should be able to use the drive-thru at Tim Hortons in Bedford, N.S. A man from Lower Sackville, N.S., says he will take Tim Hortons to the Nova Scotia Human Rights Commission because he can no longer get his coffee. Dave Matthews needs a motorized scooter to get around because of a physical disability. He used to get his coffee at the Tim Hortons drive-thru in Lower Sackville. But at a new location, in Bedford, he ran into trouble. The attendant wouldn't serve him because of a company policy banning pedestrians, bicycles and wheelchairs, including motorized scooters, from using the drive-thru. Matthews says that means no coffee for him, because he can't manoeuvre his scooter through the front door.

"It would take three people to get me in. And I don't even know if I'll be able to turn around when I get inside. And, if I don't run over somebody inside trying to back this up, it would be a small miracle," Matthews said. Matthews says he can't manoeuvre his scooter through the front door. Matthews said it's a matter of rights, arguing that he should be able to use the drive-thru. "It's clear stupidity. That people can't be that tolerant [about] people's condition," he said.

A Tim Hortons spokesman, David Morelli, said it's too dangerous for scooters in the drive-thru because sometimes patrons drive fast while leaving the window. Morelli said he will be reminding all of the Tim Hortons stores about the policy.



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