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Stop Ableism Inc. / Arrêter L'Ableism Inc.
Opening Doors to Dignity
Home Our Mission New Doors in Guelph What is Ableism?
Why is Accessibility Good? Accessible Businesses Access Nashville Other Views

Symbol of Ontario
Ontario - Facts
Human Rights Code
Accessibility for Ontarians with Disabilities Act, 2005
Human Rights Tribunal
Human Rights Commission
Human Rights Legal Support Centre

Accessibility Standards for Customer Service
Accessibility and your Business
Policy and Guidelines on Disability
and the Duty to Accommodate
Dining Out Accessibility

Church of Our Lady Guelph Ontario
City of Guelph - Facts
Accessibility Plan
Barrier-Free Policy
Disability Coordinator
Email the Mayor

Is your Business Welcoming to Customers with Disabilities?

A successful business is one that includes all members of society in its planning, hiring, marketing and delivery of products and services.

Take the accessibility test to find out how you rate.

Customer Service



Our customer service policy makes sure that customers with disabilities receive the same service as all our other customers.

Our employees are comfortable serving customers with disabilities.

We can provide our services in different ways – we ask customers how we may help them.

Access to your premises for customers



Our premises have automatic doors and level access to the entrance.

Our parking lot has spaces reserved for people with disabilities.

Hallways and aisles are clutter-free and washrooms are accessible.

If services are on different floors, there's an elevator.

Marketing and Product Development



Our advertising represents the whole community without negative stereotypes.

Our marketing strategy reaches potential customers with disabilities.

Our new products and services are designed to be accessible to all our customers, including those with sensory or mobility disabilities.

Polices, Practices and Planning



Managers demonstrate a commitment to serving customers with disabilities.

When planning new initiatives, we consider the needs of people with disabilities.

Count up the number of times you chose "Yes."
  • 01 – 06 need work
  • 07 – 08 you’re trying
  • 09 – 10 good work
  • 11 – 12 EXCELLENT!



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